Updated on October 27, 2025
If you’re just starting your journey in disability support or looking to strengthen your understanding of the sector, the NDIS Worker Orientation Module is your essential first step. This free online training programme lays the foundation for providing safe, high-quality, and person-centred support to NDIS participants. Let’s explore everything you need to know about this important module and why it matters for your career in disability support.
What is the NDIS Worker Orientation Module?
The NDIS Worker Orientation Module, titled ‘Quality, Safety and You‘, is an interactive online course developed by the NDIS Quality and Safeguards Commission. This mandatory training was co-designed with input from people living with disability, NDIS providers, and workers across the sector to ensure it truly reflects the needs and perspectives of everyone involved.
The module takes approximately 90 minutes to complete and can be done at your own pace. What makes it particularly engaging is that it’s told from the perspective of NDIS participants themselves. Throughout the training, you’ll hear directly from people living with disability about what matters most to them, what makes them feel safe, and what they expect from their support workers.
Why was this module created?
The NDIS represents a significant shift in how Australians with disability receive support. It gives choice and control to people living with disability, allowing them to make their own decisions about their lives and the supports they receive. With this empowerment comes the need to ensure that all workers understand their responsibilities and can deliver services that uphold participants’ rights and dignity.
The module exists to promote national consistency in the quality and safety of NDIS supports and services. It helps workers understand not just what they need to do, but why it matters and how their actions directly impact the lives of the people they support.
Who needs to complete the module?
This training is important for anyone working in the NDIS sector, including disability support workers, therapists, allied health professionals, and others providing personal care or assistance. It applies to workers employed by registered NDIS providers, as well as contractors, subcontractors, sole traders, and volunteers.
Even staff in non-direct support roles, such as finance, marketing, and management within disability organisations, can benefit from completing the module to better understand the framework within which they operate.
For registered NDIS providers, including the Worker Orientation Module in the induction process for new workers is a requirement. Existing workers should also be encouraged to complete the module as part of their ongoing professional development, supporting compliance with the NDIS Code of Conduct.
What’s covered in the module?
Understanding the NDIS
This section introduces you to the NDIS and explains why it was created. You’ll learn about disability in Australia, the fundamental principles of the NDIS, and how the scheme gives choice and control to people living with disability. This foundation helps you understand the context in which you’ll be working and the importance of person-centred support.
The NDIS Quality and Safeguards Commission
Here you’ll discover the role of the Commission in promoting quality and safety across NDIS supports and services. Understanding the Commission’s function helps you recognise how your work fits into the broader quality framework and where to turn if you have concerns.
The NDIS code of conduct
This is one of the most important sections of the module. The NDIS Code of Conduct sets out seven key elements that all workers must uphold. These include acting with respect for individual rights, delivering support safely and competently, respecting privacy, preventing and responding to violence and abuse, taking action on concerns about quality and safety, and managing complaints effectively.
Throughout this section, you’ll encounter real-world scenarios that challenge you to think about how you would respond in different situations. This interactive approach helps you understand not just the rules but how to apply them in practice.
Your role in the NDIS vision
The final section brings everything together by exploring your specific role as a worker within the NDIS framework. You’ll hear directly from people living with disability about their expectations and what good support looks like from their perspective. The module also provides clear guidance on how to escalate concerns when you identify issues that might impact the quality or safety of supports.
How to access and complete the module
Step 1: Visit the training portal and navigate to the NDIS Commission training portal.
Step 2: Create your account. You’ll need to set up an individual account using a valid email address. Consider using your personal email so you can access your account across different employers throughout your career.
Step 3: Find the module. Once logged in, locate the Worker Orientation Module in the course catalogue. It’s usually prominently displayed, but you can also browse or search for it if needed.
Step 4: Work through at your own pace. The module tracks your progress, so you can stop and return whenever you need to. If you leave and come back later, you’ll be asked whether you want to resume where you left off or start from the beginning.
Step 5: Complete all topics. Work through all four sections, engaging with the videos, scenarios, and interactive elements. Take your time to really absorb the material. This isn’t just about getting a certificate; it’s building the foundation for excellent support work.
Step 6: Receive your certificate. Once you’ve completed all topics within the module, a certificate will be automatically generated and sent to your email. You can also log back into your account at any time to re-issue your certificate if needed.
Why this module matters for your career
Improved confidence
Understanding the NDIS framework and your role within it gives you the confidence to provide excellent support and make informed decisions in your daily work. It helps you navigate complex situations with clarity, knowing exactly what’s expected of you and the boundaries of your role. You’ll feel more assured when communicating with participants, families, and colleagues because you have a solid grasp of your responsibilities. Over time, this confidence translates into higher-quality support, better relationships, and greater personal satisfaction in your work.
Career advancement
The certificate you receive is a recognised credential that demonstrates your commitment to quality and safety. It enhances your employability across the disability sector. Employers value professionals who have invested in understanding the NDIS and meeting its standards.
This qualification can set you apart when applying for new roles or seeking promotions within your organisation. It also opens doors to further professional development opportunities and continuous career growth.
Better outcomes for participants
When you understand the principles of person-centred support and your obligations under the code of conduct, you’re better equipped to make a real difference in people’s lives. You’ll be able to tailor your support to each participant’s unique goals, preferences, and needs. This leads to stronger trust, improved satisfaction, and more meaningful progress for the people you support. Ultimately, your knowledge empowers participants to live more independently and achieve a better quality of life.
Protection for everyone
The knowledge you gain helps protect both the people you support and yourself by ensuring you understand safe work practices and how to respond appropriately to challenging situations. You’ll learn how to identify and report risks early, preventing harm before it occurs. Understanding boundaries, confidentiality, and professional conduct helps create a safe environment for all. These skills also reduce workplace stress and improve confidence when handling sensitive or unexpected incidents.
Compliance assurance
For providers, having all workers complete this module is a key part of demonstrating compliance with NDIS requirements and maintaining registration. It shows regulators and participants that your organisation takes quality and safety seriously. Training every staff member ensures consistent standards across all areas of service delivery. This not only protects your organisation’s reputation but also builds trust with clients and their families.
FAQs
Is the certificate valid indefinitely?
Yes, once you’ve completed the module and received your certificate, it remains valid. However, the disability sector is constantly evolving, so it’s good practice to refresh your knowledge periodically.
Can I use my certificate with multiple employers?
Absolutely. Your certificate is yours to keep and can be presented to any NDIS provider you work with throughout your career.
What if I don’t have a computer at home?
The module can be accessed from any device with an internet connection, including tablets and smartphones. You can also use computers at public libraries, just remember to bring headphones for the video content.
Is there a cost to complete the module?
No, the NDIS Worker Orientation Module is completely free to access and complete.
Conclusion
The NDIS Worker Orientation Module is beyond a training requirement; it’s your introduction to a rewarding career where you can make a genuine difference in people’s lives. By completing this module, you’re demonstrating your commitment to providing high-quality, safe, and respectful support that upholds the rights and dignity of people living with disability.
At Centre Disability Support, we value workers who are dedicated to continuous learning and person-centred care. The principles you’ll learn in this module align perfectly with our commitment to supporting people living with disability to live fulfilling, independent lives with choice and control.
Ready to get started? Head to the NDIS Commission training portal and begin your journey toward becoming a confident, capable, and compliant NDIS worker.
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